Accessibility
Museum Speelklok considers it important for everyone to feel welcome at the museum and provides special facilities for visitors with disabilities. If you have any questions before or during your visit, please contact us.
The building
Museum Speelklok is wheelchair accessible. All rooms are on one level or have ramps and there are no thresholds. There are two lifts that go to all floors. However, we do recommend taking a companion with you to the museum as some of the doors are heavy and cannot be opened automatically.
View the map of Museum Speelklok.
Adapted toilet
There is a toilet for wheelchair users on the ground floor. This toilet is equipped with an adapted washbasin, grab rails and a fold-down changing table.
Support & assistance dogs
If a visitor needs to be accompanied, their companion may accompany them free of charge. Guide and assistance dogs are welcome at the museum. Will you need help with anything during your visit? If so, speak to one of our staff, we will be happy to help. Our colleagues are also familiar with the Hidden Disabilities Sunflower lanyard.
Borrowing a wheelchair or walker
Two wheelchairs and a walker are available for use at the museum. Want to make use of one? Reserve one in advance by sending an e-mail to info@museumspeelklok.nl. Folding stools are also available at the ticket office for visitors who are unable to stand for long.
Parking
Parking spaces for visitors with physical disabilities are available on Visschersplein and Springweg. These parking spaces are owned by the Municipality of Utrecht so we are unable to reserve them in advance for visitors. Click here for all disabled parking spaces in Utrecht.
Special programmes
Tangible Music programme
Visually impaired visitors can request a special tour. The Tangible Music programme – realised with the support of the RAAK incentive award, the Rabo Fund and the Van Baaren Foundation – allows objects to be touched. This group tour can be booked at a reduced rate.
Low-stimulus evening
We recently organized a low-stimulus evening for the first time in collaboration with the Dutch Association for Autism. We are planning to do this more often in the future.
Digitally accessible
In addition to the accessibility of the building and our programmes, we find digital accessibility just as important. Everyone must be able to understand and use our website. We strive to comply with WCAG 2.1 AA guidelines; the international standard for digital accessibility, established by W3C.
Parts for which the website does not yet comply
We are aware that some things on the website are not yet accessible. Such as, for example:
- There are videos on the website without subtitles and/or audio description
- Sound fragments (pre-recorded without images) do not yet contain a transcript
- PDFs are not made accessible by default.
Feedback and contact details
Are you experiencing any inconvenience in the meantime or do you have a question about this? Please contact us at info@museumspeelklok.nl or +31 30 2312789.